Heritage Heating & Cooling Privacy Policy- See Below To Learn More

E understand that you may be concerned about our disclosure and use of your personal information. Your privacy is something that is very important to us, and we have listed below the information that we, Heritage Heating & Cooling, may collect from you and how we use it. By visiting our website, you are accepting the practices that are described in this policy.

Information Collection

We May collect non-personal information including domain name and IP address. The domain name and IP address do not reveal anything personal about you other than the IP address that you have accessed our site with. We also may collect information about the specific type of internet browsers that you are using, the operating system, what directed you to our website, as well as which of our website pages you have accessed.

If you communicate with us about our services or website, we will collect any information that you provide to us in any communication.

Our team also may contact you via email in the future to discuss specials, new products or services, or any updates and changes to our privacy policy.

Information Use

We use the collected information for our own internal purposes including providing, maintaining, evaluating, and improving our services and website. As well as for fulfilling requests for information on providing customer support.


We follow common industry standards in order to protect the information that is submitted to us both during transmission and once we receive it.

If we collect sensitive information (for example credit card data), that information is encrypted and transmitted to us in a secure and safe way. You can verify this by looking for a closed lock icon at the bottom of your web browser or by finding “https” at the beginning of the address of our web page.

While we use encryption to protect any sensitive information that is transmitted online, we also protect your information that is offline. Only employees who need the information in order to perform a specific job (including billing or customer service) are given access to personally identifiable information. The servers and computers in which we store identifiable information are all kept in a secure environment.


We use “cookies” on our website. A cookie is a piece of data that is stored on a site visitor’s hard drive in order to help us improve your access to our site and identify repeat visitors to our website.  For instance, when we utilize a cookie to identify you, you would not have to log in a password more than once, which saves you time while being on our site. Cookies can also enable us to target and track the interests of our users in order to enhance the experience on our website. Using cookies is in no way linked in tracking any of your personal information on our website.


We will not sell or provide your information that we collect to any third parties for the purpose of indirect or direct mass email marketing. We will disclose personal information and/or an IP address, hen it is required by law or in the good0faith belief that such action is necessary to:

  • Identify persons who may have violated the law, the rights of third parties, or otherwise misusing our website or related properties.
  • Defend and protect the rights or property of our website and related properties.
  • Cooperate with the investigations of reported unlawful actions and conform to the edicts of the law or comply with legal processes served on our company.

Keep in mind that whenever you are voluntarily disclosing your personal information online, including through email, discussion boards, etc., that information can then be collected and used by others. This is why posting personal information online that is accessible to the public may cause you to receive unsolicited messages from other parties in return. You are solely responsible for maintaining the secrecy of your own personal information. Please be careful and make the responsible decision whenever you are online.


Our website contains links to other websites. Please be aware that we are not responsible for the privacy practices or content of these other websites. We encourage our users to be fully aware when they leave our website then they should read the privacy statements of any other site that collects personally identifiable information.

Contests & Surveys

On occasion, our website may request information for contests or surveys. Participation in these contests or surveys is completely voluntary and you may choose whether or not to participate and therefore disclose your information. The information that may be requested can include demographic information (such as zip code & age) and contact information (such as name & shipping address).  Contact information is used to notify the winners and award prizes. Survey information is used for purposes of improving or monitoring the satisfaction and use of our website.


By using our website, you are consenting to the use and collection of information as specified above. If we make any changes to our Privacy Policy, we will post those changes on this web page. Please review this page frequently in order to remain up-to-date on the information that e collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully in order to make sure that you understand our procedures and practices.

If you feel as though we are not following our privacy policy, you should contact us immediately by calling us at (618) 649-0056 or in the mail Attn: Privacy Officer, 97 Betty Lane, O’Fallon, IL 62269.